1
00:00:00,100 --> 00:00:01,100
我們這一代人

2
00:00:01,100 --> 00:00:02,800
從小就要練一門功夫

3
00:00:02,800 --> 00:00:03,266
叫做

4
00:00:04,666 --> 00:00:06,533
主管講一個很爛的方案

5
00:00:06,533 --> 00:00:08,066
你臉上要保持著一個

6
00:00:08,066 --> 00:00:09,566
很微妙的表情

7
00:00:09,566 --> 00:00:10,866
同時要表達著

8
00:00:10,866 --> 00:00:11,666
我在思考

9
00:00:11,666 --> 00:00:12,966
跟我沒有意見

10
00:00:12,966 --> 00:00:14,366
而且還不能

11
00:00:14,366 --> 00:00:15,466
被看出來哪一個是真的

12
00:00:15,466 --> 00:00:17,466
大家好我是外商 HR 專家

13
00:00:17,566 --> 00:00:18,266
這門功夫

14
00:00:18,266 --> 00:00:19,333
我練了二十幾年

15
00:00:19,333 --> 00:00:20,133
是黑帶

16
00:00:20,133 --> 00:00:21,400
我相信你也是

17
00:00:21,400 --> 00:00:22,966
後來我進了外商

18
00:00:22,966 --> 00:00:24,100
第一次開會

19
00:00:24,100 --> 00:00:25,566
我啟動畢生所學

20
00:00:25,566 --> 00:00:26,366
微微點頭

21
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身體往前傾

22
00:00:27,466 --> 00:00:28,866
他的標準是10分

23
00:00:28,866 --> 00:00:30,433
旁邊我那個美國同事

24
00:00:30,433 --> 00:00:31,533
在開會的時候

25
00:00:31,533 --> 00:00:33,400
很快就會跟主管說

26
00:00:33,400 --> 00:00:34,300
我不同意

27
00:00:34,300 --> 00:00:35,866
理由有兩個

28
00:00:35,866 --> 00:00:37,066
我當場愣住了

29
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不是因為他有膽

30
00:00:38,200 --> 00:00:39,466
而是因為他講完之後

31
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什麼事都沒有發生

32
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散會後

33
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他們還一起去喫飯

34
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邊走邊繼續吵

35
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剛才會議裡面討論的

36
00:00:45,533 --> 00:00:46,666
那個主題

37
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我坐在那裡想

38
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剛剛那30秒

39
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我那20年的功夫

40
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一招都沒有用上

41
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後來我才知道

42
00:00:51,933 --> 00:00:52,800
不是沒用上

43
00:00:52,800 --> 00:00:53,533
是用上了

44
00:00:53,533 --> 00:00:54,633
只是主管看到的

45
00:00:54,633 --> 00:00:55,866
跟我以為我在做的

46
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完全是兩回事

47
00:00:56,833 --> 00:00:58,466
你也在做同樣一件事情

48
00:00:58,466 --> 00:00:59,833
這個畫面你太熟了

49
00:00:59,833 --> 00:01:01,100
主管拋出一個方向

50
00:01:01,100 --> 00:01:02,600
你心裡有個聲音在喊

51
00:01:02,600 --> 00:01:03,933
這樣做會出事

52
00:01:03,933 --> 00:01:04,666
但是你嘴巴

53
00:01:04,666 --> 00:01:05,800
卻出來說

54
00:01:05,800 --> 00:01:06,100
好

55
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我再研究看看

56
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或者

57
00:01:07,700 --> 00:01:08,800
你會把意見

58
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包裝成問句

59
00:01:10,100 --> 00:01:10,566
你會說

60
00:01:10,566 --> 00:01:12,066
我只是想確認一下

61
00:01:12,066 --> 00:01:13,700
我們有沒有考慮過

62
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講完

63
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還補一句

64
00:01:14,800 --> 00:01:16,400
當然可能是我想太多

65
00:01:16,400 --> 00:01:17,833
先把自己貶低一輪

66
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讓對方比較好接受

67
00:01:19,133 --> 00:01:19,533
然後

68
00:01:19,533 --> 00:01:21,100
你在茶水間跟同事講

69
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講的比會議室

70
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完整10倍

71
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連解法都想好

72
00:01:24,400 --> 00:01:25,400
可是這句話

73
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從來沒有進過會議室

74
00:01:26,933 --> 00:01:28,033
這不是你不敢

75
00:01:28,033 --> 00:01:29,866
是你的身體裡有一條線

76
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長輩講話

77
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晚輩不能搶著反駁

78
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主管在檯上

79
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屬下不能當眾拆檯

80
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這條線

81
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叫給面子

82
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它不是弱點

83
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是教養

84
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你身邊多數的人

85
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靠這條線活得很好

86
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關係只要不撕破

87
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會議不要變成

88
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吵架現場

89
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長官就不會掛不住

90
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問題是

91
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你現在待的這家公司

92
00:01:48,866 --> 00:01:50,466
用的是另外一套計分表

93
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而且沒有人會告訴你

94
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這兩張表差在哪裡

95
00:01:52,966 --> 00:01:53,866
我一直以為

96
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忍住不說

97
00:01:54,900 --> 00:01:56,300
對方收到的訊息

98
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是這個人給我面子

99
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懂分寸

100
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但是在外商公司裡

101
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主管收到的是另外一種話

102
00:02:02,133 --> 00:02:03,633
這個人在這個議題上

103
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沒有觀點

104
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不是沒禮貌

105
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是沒觀點

106
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這兩件事情

107
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在我們的系統裡

108
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幾乎是同一件事情

109
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幾乎是同一件事情的兩面

110
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嘴巴閉著

111
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等於懂事

112
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在外商的系統裡

113
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是兩條

114
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完全不相干的事

115
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嘴巴閉著

116
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對應的字眼是

117
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還沒準備好

118
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這個人的判斷力

119
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我目前還看不到

120
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他有沒有這方面的能力

121
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你在茶水間

122
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講得再精彩

123
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這段對話

124
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從來都不可能

125
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進到這家公司的記錄

126
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它發生在你

127
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看不到的地方

128
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下一個重要的專案

129
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要不要找你

130
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年度那一場

131
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關起門來的會議

132
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有沒有人替你講話

133
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我看過最典型的對照了

134
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一個永遠

135
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等會後才私下講的

136
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資深主管

137
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職等很高

138
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人緣很好

139
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誰都沒得罪

140
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而另外一個在會議上

141
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老是第一個

142
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舉手講述意見的

143
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年輕工程師

144
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2年後

145
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反而可以帶了一個 Team

146
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表面上看

147
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前者比較會做人

148
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實際上

149
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重要專案的初期討論

150
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已經很久

151
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都沒有人會找他

152
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來坐進會議室

153
00:03:02,400 --> 00:03:03,633
有一套東西的名字

154
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叫做

155
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建設性衝突

156
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它並不是 Intel 發明的

157
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底層邏輯是1970年代

158
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學者提出來的一個討論方法

159
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本來是拿來研究

160
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教育跟團體決策

161
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那 Intel 的執行長

162
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Andy Grove

163
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把它借過來重新命名

164
00:03:19,966 --> 00:03:21,966
拿來治理 Intel 這家公司

165
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Andy Grove 這個人的背景

166
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決定了他為什麼選這一套

167
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從零開始

168
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他不相信頭銜

169
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等於正確

170
00:03:32,500 --> 00:03:34,733
他只相信誰手上有事實

171
00:03:34,800 --> 00:03:36,166
誰就應該被聽見

172
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不管這個人是資淺

173
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還是剛進公司十幾年

174
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核心就一句話

175
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他自己

176
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身體力行到

177
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有點誇張的程度

178
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在1978年

179
00:03:47,500 --> 00:03:49,700
Intel 連續好幾季賺錢

180
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財報漂亮到

181
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沒人想找碴

182
00:03:51,966 --> 00:03:53,900
Andy Grove 在筆記裡寫什麼

183
00:03:57,633 --> 00:03:58,766
公司賺錢的那一年

184
00:03:58,766 --> 00:04:00,366
這些筆記他寫給自己看

185
00:04:00,366 --> 00:04:01,700
並不是寫給別人罵

186
00:04:01,700 --> 00:04:03,466
那時候的 Intel 長什麼樣子

187
00:04:03,466 --> 00:04:05,100
跟他共事過的人都形容過

188
00:04:05,100 --> 00:04:06,166
大家在會議裡

189
00:04:06,166 --> 00:04:06,733
兇狠地

190
00:04:06,733 --> 00:04:08,133
互相拆一個案子

191
00:04:08,133 --> 00:04:09,533
拍桌子講數據

192
00:04:09,533 --> 00:04:11,033
但是散會後10分鐘

193
00:04:11,033 --> 00:04:11,900
大家還可以一起

194
00:04:11,900 --> 00:04:13,033
排隊去喫午餐

195
00:04:13,033 --> 00:04:14,633
好像什麼事情都沒有發生

196
00:04:17,833 --> 00:04:19,566
這句話聽起來很簡單

197
00:04:19,566 --> 00:04:20,900
可是這間公司

198
00:04:20,900 --> 00:04:23,100
要養出這種肌肉型記憶

199
00:04:23,166 --> 00:04:24,466
花了很多年

200
00:04:24,466 --> 00:04:26,366
一句口號能不能落地

201
00:04:26,366 --> 00:04:27,500
不是看口號

202
00:04:27,500 --> 00:04:28,466
而是看它有沒有

203
00:04:28,466 --> 00:04:29,566
被寫進考覈

204
00:04:29,566 --> 00:04:30,900
在這種公司裡面

205
00:04:30,900 --> 00:04:32,533
你怎麼處理異議

206
00:04:32,533 --> 00:04:33,566
它不會只停留在

207
00:04:33,566 --> 00:04:34,766
牆壁上的海報

208
00:04:34,766 --> 00:04:36,066
它會變成在績效表

209
00:04:36,066 --> 00:04:37,466
裡面一個真正

210
00:04:37,466 --> 00:04:38,966
被拿出來討論的東西

211
00:04:38,966 --> 00:04:39,933
並不是看你

212
00:04:39,933 --> 00:04:41,000
把事情做完沒有

213
00:04:41,000 --> 00:04:42,533
而是看你發現問題

214
00:04:42,533 --> 00:04:43,233
的那一刻

215
00:04:43,233 --> 00:04:44,233
你做了什麼

216
00:04:44,233 --> 00:04:45,400
提早拿出來談

217
00:04:45,400 --> 00:04:46,466
還是憋到最後

218
00:04:46,466 --> 00:04:48,333
變成別人收拾的爛攤子

219
00:04:48,333 --> 00:04:49,500
所以會出現一個我們

220
00:04:49,500 --> 00:04:51,100
很難接受的結果

221
00:04:51,100 --> 00:04:52,766
準時把異議講出來

222
00:04:52,766 --> 00:04:53,766
分量常常

223
00:04:53,766 --> 00:04:55,233
比你表現的配合別人

224
00:04:55,233 --> 00:04:56,166
還要來的重

225
00:04:56,166 --> 00:04:57,933
配合別人看起來很安全

226
00:04:57,933 --> 00:04:58,933
可是如果你手上

227
00:04:58,933 --> 00:04:59,666
明明就有一個

228
00:04:59,666 --> 00:05:01,266
關鍵疑慮沒有講

229
00:05:01,266 --> 00:05:02,466
等到專案出事

230
00:05:02,466 --> 00:05:03,433
要計較的不是

231
00:05:03,433 --> 00:05:04,866
主管判斷錯誤

232
00:05:04,866 --> 00:05:06,300
而是你早就知道

233
00:05:06,300 --> 00:05:08,166
你卻沒讓這個資訊上桌

234
00:05:08,166 --> 00:05:09,066
知情不報

235
00:05:09,066 --> 00:05:10,433
在這套系統裡面

236
00:05:10,433 --> 00:05:11,666
本身就是過失

237
00:05:11,666 --> 00:05:12,966
我看過兩種臺灣人

238
00:05:12,966 --> 00:05:13,566
在這裡喫虧了

239
00:05:13,566 --> 00:05:15,700
而且喫虧的方向完全相反

240
00:05:19,666 --> 00:05:20,666
他心裡想的是

241
00:05:20,666 --> 00:05:21,766
我很識大體

242
00:05:21,766 --> 00:05:23,066
主管收到的訊號是

243
00:05:23,066 --> 00:05:24,366
這個人講不出觀點

244
00:05:24,366 --> 00:05:25,200
不是沒想法

245
00:05:25,200 --> 00:05:26,300
是系統裡面

246
00:05:26,300 --> 00:05:26,966
沒有留下

247
00:05:26,966 --> 00:05:28,066
他有想法的記錄

248
00:05:28,066 --> 00:05:28,733
時間久了

249
00:05:28,733 --> 00:05:29,433
主管腦子裡

250
00:05:29,433 --> 00:05:30,500
對他的預設值

251
00:05:30,500 --> 00:05:31,200
慢慢變成

252
00:05:34,800 --> 00:05:36,466
這種代價不會馬上出現

253
00:05:36,466 --> 00:05:37,200
而是一年後

254
00:05:37,200 --> 00:05:38,600
兩年後你才會發現

255
00:05:38,600 --> 00:05:39,966
為什麼每次升遷

256
00:05:39,966 --> 00:05:41,200
或是每次重要會議

257
00:05:41,200 --> 00:05:42,200
都繞過我

258
00:05:42,966 --> 00:05:43,500
學到了

259
00:05:46,200 --> 00:05:48,266
沒有把對事跟對人分開

260
00:05:48,266 --> 00:05:49,266
講出來的話是

261
00:05:49,266 --> 00:05:51,066
這個方案根本沒想清楚

262
00:05:51,100 --> 00:05:52,600
你們是不是沒做功課

263
00:05:52,600 --> 00:05:54,700
這已經不是建設性的衝突

264
00:05:54,700 --> 00:05:55,400
它是衝突

265
00:05:55,400 --> 00:05:57,233
少了建設性那一半

266
00:05:57,233 --> 00:05:58,633
而 Andy Grove 要的是

267
00:05:58,633 --> 00:05:59,900
想法被拆解

268
00:05:59,900 --> 00:06:01,133
不是人被拆解

269
00:06:01,133 --> 00:06:02,433
這種人短期起來

270
00:06:02,433 --> 00:06:03,266
看起來好像

271
00:06:03,266 --> 00:06:03,700
很直接

272
00:06:03,700 --> 00:06:04,333
很敢言

273
00:06:04,333 --> 00:06:05,066
自己還以為

274
00:06:05,066 --> 00:06:06,100
自己融入得不錯

275
00:06:06,100 --> 00:06:07,100
可是實際上在

276
00:06:07,100 --> 00:06:08,533
績效關門會議裡面

277
00:06:08,533 --> 00:06:10,333
常常會被貼一個標籤

278
00:06:11,266 --> 00:06:11,700
難搞

279
00:06:11,700 --> 00:06:12,566
這跟第一種一樣

280
00:06:12,566 --> 00:06:13,333
被扣分了

281
00:06:13,333 --> 00:06:14,400
只是理由相反

282
00:06:14,400 --> 00:06:15,233
一個太安靜

283
00:06:15,233 --> 00:06:16,233
看不出判斷力

284
00:06:16,233 --> 00:06:17,033
一個太沖

285
00:06:17,100 --> 00:06:18,833
讓人不敢跟他共事

286
00:06:18,900 --> 00:06:19,933
差別到底在哪裡

287
00:06:19,933 --> 00:06:21,133
有時候只差一個字

288
00:06:21,133 --> 00:06:22,100
這個方案我覺得

289
00:06:22,100 --> 00:06:22,533
怪怪的

290
00:06:22,533 --> 00:06:23,333
沒用

291
00:06:23,333 --> 00:06:24,200
沒有事實

292
00:06:24,200 --> 00:06:24,866
沒有情緒

293
00:06:24,866 --> 00:06:25,700
主管聽完

294
00:06:25,700 --> 00:06:26,833
頂多點頭帶過

295
00:06:26,833 --> 00:06:28,233
這個方案的第二階段

296
00:06:28,233 --> 00:06:29,333
照上季的數字

297
00:06:29,333 --> 00:06:30,266
轉化率會掉

298
00:06:30,266 --> 00:06:31,566
這句話纔算數

299
00:06:31,566 --> 00:06:32,266
有事實

300
00:06:32,300 --> 00:06:33,033
有做法

301
00:06:33,033 --> 00:06:33,900
而且不帶情緒

302
00:06:33,900 --> 00:06:34,833
再講細一點

303
00:06:34,833 --> 00:06:36,500
你把工具用歪的人

304
00:06:36,500 --> 00:06:37,633
第一句話的主詞

305
00:06:37,633 --> 00:06:38,500
通常是你

306
00:06:38,500 --> 00:06:39,933
而分得清楚的人

307
00:06:39,933 --> 00:06:40,866
第一句話的主詞

308
00:06:40,866 --> 00:06:41,466
通常是

309
00:06:43,133 --> 00:06:44,066
就差一個字

310
00:06:44,066 --> 00:06:45,200
一個是在指人

311
00:06:45,200 --> 00:06:46,300
一個是在指事

312
00:06:46,300 --> 00:06:48,066
聽的人耳朵很敏感

313
00:06:48,066 --> 00:06:48,900
分得出來

314
00:06:48,900 --> 00:06:50,266
即使內容一模一樣

315
00:06:50,266 --> 00:06:50,800
還有一個

316
00:06:50,800 --> 00:06:52,566
更少人知道的東西叫做

317
00:06:54,166 --> 00:06:55,166
我們不同意

318
00:06:55,166 --> 00:06:56,666
但是我們會承諾執行

319
00:06:56,666 --> 00:06:57,366
或許這字

320
00:06:57,366 --> 00:06:58,533
不太有承諾的意思

321
00:06:58,533 --> 00:06:59,800
但是相信大家瞭解

322
00:06:59,800 --> 00:07:01,033
這個中英文的差別

323
00:07:01,066 --> 00:07:01,700
這套文化

324
00:07:01,700 --> 00:07:02,633
允許你在

325
00:07:02,633 --> 00:07:03,766
拍板之前

326
00:07:03,766 --> 00:07:05,433
用盡全力反對

327
00:07:05,433 --> 00:07:06,466
力度可以很強

328
00:07:06,466 --> 00:07:07,600
但是一旦拍板

329
00:07:07,600 --> 00:07:09,133
不管你原本站哪邊

330
00:07:09,133 --> 00:07:09,933
執行的時候

331
00:07:09,933 --> 00:07:10,400
就要像是

332
00:07:10,400 --> 00:07:11,633
這是你自己的 Baby

333
00:07:11,666 --> 00:07:13,266
不能檯面下繼續拖

334
00:07:13,333 --> 00:07:14,400
繼續唱反調

335
00:07:14,400 --> 00:07:15,433
繼續拖人後腿

336
00:07:18,333 --> 00:07:19,566
這纔是完整的一套

337
00:07:19,566 --> 00:07:20,800
如果你做到前套

338
00:07:20,800 --> 00:07:21,666
你會被貼上

339
00:07:22,566 --> 00:07:23,766
只做到後段

340
00:07:23,766 --> 00:07:24,833
就變成第一種

341
00:07:26,066 --> 00:07:28,266
在 Constructive Confrontation 跟

342
00:07:28,266 --> 00:07:30,233
Disagree And Commitment 

343
00:07:30,233 --> 00:07:31,766
的這兩套職能裡面

344
00:07:31,766 --> 00:07:32,800
聽起來很公平

345
00:07:32,800 --> 00:07:33,566
只看事實

346
00:07:33,566 --> 00:07:34,400
不看職位

347
00:07:34,400 --> 00:07:35,500
但是它有一個

348
00:07:35,500 --> 00:07:37,166
沒寫在牆上的前提

349
00:07:37,166 --> 00:07:38,233
他假設每個人

350
00:07:38,233 --> 00:07:39,166
都已經看懂

351
00:07:39,166 --> 00:07:41,366
那一套「怎麼直接」的分寸

352
00:07:41,366 --> 00:07:42,500
而這份分寸

353
00:07:42,500 --> 00:07:43,366
其實從來沒有人

354
00:07:43,366 --> 00:07:44,366
正式教過

355
00:07:44,366 --> 00:07:46,600
在那個外商文化長大的人

356
00:07:46,600 --> 00:07:48,633
分寸是環境餵進去的

357
00:07:48,633 --> 00:07:49,700
什麼時候該開口

358
00:07:49,700 --> 00:07:50,533
語氣多重

359
00:07:50,533 --> 00:07:51,933
數據要備到什麼程度

360
00:07:51,933 --> 00:07:53,000
才夠格反駁

361
00:07:53,000 --> 00:07:54,133
他們從小時候

362
00:07:54,133 --> 00:07:55,400
學生時代的課堂

363
00:07:55,400 --> 00:07:56,500
討論就在用

364
00:07:56,500 --> 00:07:58,133
而第一次進外商的我們

365
00:07:58,133 --> 00:07:59,200
這一塊是空白

366
00:07:59,200 --> 00:08:00,533
我們只能靠一次一次的

367
00:08:00,533 --> 00:08:02,600
踩線才能摸出邊界

368
00:08:02,600 --> 00:08:04,300
而通常是先付了代價

369
00:08:04,300 --> 00:08:05,700
才知道邊界在哪裡

370
00:08:05,700 --> 00:08:06,766
規則寫得很漂亮

371
00:08:06,766 --> 00:08:07,600
教規則的方式

372
00:08:07,600 --> 00:08:08,833
是讓你自己去撞

373
00:08:08,833 --> 00:08:10,366
還有一種情況更麻煩

374
00:08:10,366 --> 00:08:11,666
連土生土長的美國人

375
00:08:11,666 --> 00:08:12,700
可能都逃不掉

376
00:08:12,700 --> 00:08:13,900
這幾年離開 Intel 的

377
00:08:13,900 --> 00:08:14,700
員工有說

378
00:08:14,700 --> 00:08:16,400
這套曾經很純粹的公司

379
00:08:16,400 --> 00:08:17,533
後來在公司內部

380
00:08:17,533 --> 00:08:18,633
執行的越來越不一致

381
00:08:18,633 --> 00:08:19,600
有人會拿

382
00:08:19,600 --> 00:08:21,966
「我只是在直接」當說詞

383
00:08:21,966 --> 00:08:23,233
做的事情已經非常接近

384
00:08:23,233 --> 00:08:24,100
人身攻擊了

385
00:08:24,100 --> 00:08:25,566
我看過最惡質的版本

386
00:08:25,566 --> 00:08:27,300
有人在會議上當眾

387
00:08:27,333 --> 00:08:29,266
拆解一個新人的簡報

388
00:08:29,266 --> 00:08:30,433
拆得體無完膚

389
00:08:30,433 --> 00:08:31,566
拆完還補一句

390
00:08:31,566 --> 00:08:32,733
我這是在幫你

391
00:08:32,733 --> 00:08:34,233
在外商就是要直接

392
00:08:34,233 --> 00:08:35,100
那新人事後

393
00:08:35,100 --> 00:08:35,933
非常沮喪

394
00:08:35,933 --> 00:08:37,166
還覺得是不是自己不夠 

395
00:08:37,166 --> 00:08:37,500
Tough

396
00:08:37,500 --> 00:08:38,233
不夠強悍了

397
00:08:38,233 --> 00:08:39,866
問題不在直接

398
00:08:39,866 --> 00:08:41,233
在於他挑的對象

399
00:08:41,233 --> 00:08:42,100
挑的時機

400
00:08:42,133 --> 00:08:43,933
還有那種明明可以私下講

401
00:08:43,933 --> 00:08:45,066
你卻偏偏選擇

402
00:08:45,066 --> 00:08:46,800
在最多人的場合來講的

403
00:08:46,800 --> 00:08:47,966
這種心機

404
00:08:47,966 --> 00:08:49,933
Andy Grove 可從來沒說過

405
00:08:49,933 --> 00:08:50,466
你可以挑

406
00:08:50,466 --> 00:08:52,566
最沒有反擊能力的人來練

407
00:08:52,566 --> 00:08:54,100
所以如果你在一間外商

408
00:08:54,100 --> 00:08:54,900
發現

409
00:08:54,933 --> 00:08:56,366
直接被拿來當武器

410
00:08:56,366 --> 00:08:57,066
那不是

411
00:08:57,066 --> 00:08:58,300
你不適應這套文化

412
00:08:58,300 --> 00:08:59,000
而是那間公司

413
00:08:59,000 --> 00:09:00,766
自己也沒有把它守好

414
00:09:00,766 --> 00:09:02,966
這件事情不需要由你來扛

415
00:09:02,966 --> 00:09:04,166
我們來把前面講的

416
00:09:04,166 --> 00:09:05,433
歸納成兩種人

417
00:09:08,100 --> 00:09:09,600
只是一個直接的外形

418
00:09:12,100 --> 00:09:13,566
都沒有學到這套工具

419
00:09:13,566 --> 00:09:15,933
真正要保護的是事情

420
00:09:15,933 --> 00:09:17,100
要被講清楚

421
00:09:17,100 --> 00:09:17,733
而不是

422
00:09:17,733 --> 00:09:19,366
「我要展現我很敢」

423
00:09:19,433 --> 00:09:21,300
他們把建設性衝突

424
00:09:21,300 --> 00:09:22,666
展示成一種表演

425
00:09:22,666 --> 00:09:23,466
講完之後

426
00:09:23,466 --> 00:09:24,900
問題通常沒被解決

427
00:09:24,900 --> 00:09:26,100
只是氣氛變差

428
00:09:26,100 --> 00:09:27,900
而且因為講話方式樹敵

429
00:09:27,900 --> 00:09:29,900
之後他想推動任何事情

430
00:09:29,900 --> 00:09:30,733
其實都難

431
00:09:30,733 --> 00:09:31,433
另外一種

432
00:09:34,033 --> 00:09:35,966
他們並沒有丟掉自己的教養

433
00:09:36,033 --> 00:09:37,366
對人依然客氣

434
00:09:37,366 --> 00:09:38,866
依然懂得留餘地

435
00:09:38,866 --> 00:09:40,233
但是在需要的時候

436
00:09:40,233 --> 00:09:41,333
還是能夠精準的

437
00:09:41,333 --> 00:09:42,333
把這件事情

438
00:09:42,333 --> 00:09:43,533
我認為有問題

439
00:09:43,566 --> 00:09:44,800
理由是

440
00:09:44,800 --> 00:09:45,533
講出來

441
00:09:45,533 --> 00:09:46,633
矛頭是對著

442
00:09:46,633 --> 00:09:47,300
這個事情

443
00:09:47,300 --> 00:09:48,900
而不是飄到人身上

444
00:09:48,900 --> 00:09:49,666
講完之後

445
00:09:49,666 --> 00:09:50,533
不管被採納

446
00:09:50,533 --> 00:09:51,666
還是被否決

447
00:09:51,733 --> 00:09:52,133
關係

448
00:09:52,133 --> 00:09:53,333
風度都還在

449
00:09:53,333 --> 00:09:54,433
這種人在原本的

450
00:09:54,433 --> 00:09:56,133
文化裡依然受到尊重

451
00:09:56,133 --> 00:09:57,666
同時也是外商系統裡

452
00:09:57,666 --> 00:09:58,033
真正

453
00:09:58,033 --> 00:09:58,800
會被記一筆

454
00:09:58,800 --> 00:09:59,966
很好分數的人

455
00:09:59,966 --> 00:10:01,433
差別不在敢不敢講

456
00:10:01,433 --> 00:10:02,500
在於知不知道

457
00:10:02,500 --> 00:10:03,900
要對準哪裡講

458
00:10:03,900 --> 00:10:05,433
那

459
00:10:05,433 --> 00:10:06,766
如果你決定明天開會

460
00:10:06,766 --> 00:10:08,233
就要開始變成直接

461
00:10:08,233 --> 00:10:09,866
我要先講三件掃興的事情

462
00:10:12,733 --> 00:10:13,766
建設性衝突

463
00:10:13,766 --> 00:10:14,566
是矽谷

464
00:10:14,566 --> 00:10:16,700
尤其是工程師文化很重的

465
00:10:16,700 --> 00:10:17,766
公司的產物

466
00:10:17,766 --> 00:10:19,033
有些總部在歐洲

467
00:10:19,033 --> 00:10:20,600
在日本或是本身層級

468
00:10:20,600 --> 00:10:21,833
很重的外商

469
00:10:21,833 --> 00:10:23,166
骨子裡還是很看重

470
00:10:23,166 --> 00:10:24,666
位階跟和諧

471
00:10:24,666 --> 00:10:26,200
牆上寫的價值觀

472
00:10:26,200 --> 00:10:27,433
跟真正的權力運作

473
00:10:27,433 --> 00:10:29,333
是兩回事

474
00:10:29,333 --> 00:10:30,800
我看過的情況是

475
00:10:30,800 --> 00:10:32,566
很 Junior 的人當面反駁

476
00:10:32,566 --> 00:10:33,900
很 Senior 的主管

477
00:10:33,900 --> 00:10:35,100
換來的不是稱讚

478
00:10:35,100 --> 00:10:36,766
是一陣尷尬的沉默

479
00:10:36,766 --> 00:10:37,966
事後還被小小的

480
00:10:37,966 --> 00:10:39,200
穿了一次小鞋

481
00:10:39,200 --> 00:10:40,900
文件不會告訴你這件事情

482
00:10:40,900 --> 00:10:42,200
但是現場的空氣會

483
00:10:45,933 --> 00:10:47,366
我看過有人學了半套

484
00:10:47,366 --> 00:10:48,633
回公司只要開會

485
00:10:48,633 --> 00:10:49,500
一定反對

486
00:10:49,500 --> 00:10:50,400
理由永遠是

487
00:10:52,300 --> 00:10:54,033
第一次大家還覺得他有想法

488
00:10:54,033 --> 00:10:55,233
到了第三次第五次

489
00:10:55,233 --> 00:10:56,233
大家開始在猜

490
00:10:56,233 --> 00:10:57,800
他是不是要刷存在感了

491
00:10:57,800 --> 00:10:58,800
到了下一次會議

492
00:10:58,800 --> 00:10:59,400
主管開會前

493
00:10:59,400 --> 00:11:01,166
都會先跟其他人套好話

494
00:11:01,166 --> 00:11:02,166
提前擋掉

495
00:11:02,166 --> 00:11:03,366
他等一下要說的話

496
00:11:03,366 --> 00:11:04,433
這不是被獎勵

497
00:11:04,433 --> 00:11:05,700
這是系統已經悄悄

498
00:11:05,700 --> 00:11:06,400
繞過你了

499
00:11:06,400 --> 00:11:07,833
而你自己完全沒發現

500
00:11:07,833 --> 00:11:09,433
你已經開始在狀況外

501
00:11:12,033 --> 00:11:13,166
如果那個方案是

502
00:11:13,166 --> 00:11:14,766
某個大老闆親自主持

503
00:11:14,833 --> 00:11:16,400
牽涉到他自己的面子

504
00:11:16,400 --> 00:11:17,566
跟政治資本

505
00:11:17,633 --> 00:11:19,200
即使公司文件寫著

506
00:11:19,200 --> 00:11:20,300
歡迎異議

507
00:11:20,333 --> 00:11:21,833
現場的權力結構

508
00:11:21,833 --> 00:11:23,233
也未必真的會挺你

509
00:11:23,233 --> 00:11:25,033
當眾戳破一個大老闆的

510
00:11:25,033 --> 00:11:25,733
心血

511
00:11:25,733 --> 00:11:27,133
不會因為文化寫著

512
00:11:27,133 --> 00:11:28,300
鼓勵直言

513
00:11:28,300 --> 00:11:30,100
就自動變成安全

514
00:11:30,100 --> 00:11:31,500
所以不要把一件事情

515
00:11:31,500 --> 00:11:32,700
用在所有場合

516
00:11:32,700 --> 00:11:34,033
還用在所有人身上

517
00:11:34,033 --> 00:11:35,366
我見過喫虧的人

518
00:11:35,366 --> 00:11:36,533
通常不是不敢講

519
00:11:36,533 --> 00:11:37,766
是搞錯順序

520
00:11:37,766 --> 00:11:39,733
手上沒有事實就開口

521
00:11:39,733 --> 00:11:40,966
矛頭對著人

522
00:11:40,966 --> 00:11:41,766
不對著事

523
00:11:41,766 --> 00:11:43,066
或者完全沒看清楚

524
00:11:43,066 --> 00:11:44,700
這個會議室裡面真正的

525
00:11:44,700 --> 00:11:45,300
權力地圖

526
00:11:45,300 --> 00:11:46,833
就沖進去當炮灰

527
00:11:46,833 --> 00:11:47,900
反過來也一樣

528
00:11:47,900 --> 00:11:49,433
這3件都看清楚了

529
00:11:49,433 --> 00:11:50,466
還是可能講了

530
00:11:50,466 --> 00:11:51,633
沒有被聽進去

531
00:11:51,633 --> 00:11:53,500
這個時候問題通常不在你

532
00:11:53,500 --> 00:11:54,366
而是那個房間

533
00:11:54,366 --> 00:11:54,933
那個會議室

534
00:11:54,933 --> 00:11:56,166
還沒有準備好

535
00:11:56,166 --> 00:11:57,166
你分得清楚是

536
00:11:57,166 --> 00:11:58,033
自己講錯了

537
00:11:58,033 --> 00:11:59,433
還是房間根本不對

538
00:11:59,433 --> 00:11:59,933
這本身就是

539
00:11:59,933 --> 00:12:01,100
這套工具裡面

540
00:12:01,100 --> 00:12:03,133
最貴的一種判斷力

541
00:12:03,166 --> 00:12:03,900
回到我第一次開會的

542
00:12:03,900 --> 00:12:04,833
那一天

543
00:12:04,833 --> 00:12:06,500
我一直以為我在表現出

544
00:12:06,500 --> 00:12:07,400
我很識大體

545
00:12:07,400 --> 00:12:08,700
可是實際上主管

546
00:12:08,700 --> 00:12:09,533
看到的是

547
00:12:09,533 --> 00:12:10,800
我這個人沒有意見

548
00:12:10,800 --> 00:12:11,766
同一個動作

549
00:12:11,766 --> 00:12:12,966
兩種解讀方法

550
00:12:12,966 --> 00:12:13,766
而我完全不知道

551
00:12:13,766 --> 00:12:15,300
對方解讀成什麼

552
00:12:15,300 --> 00:12:15,833
這纔是

553
00:12:15,833 --> 00:12:17,333
真正讓人不安的地方

554
00:12:17,333 --> 00:12:17,900
不是在於

555
00:12:17,900 --> 00:12:19,333
我該不該有禮貌

556
00:12:19,333 --> 00:12:19,866
而是在於

557
00:12:19,866 --> 00:12:21,100
我根本不知道在

558
00:12:21,100 --> 00:12:22,066
這個會議室裡面

559
00:12:22,066 --> 00:12:23,700
是用哪一種積分表

560
00:12:23,700 --> 00:12:24,700
Andy Grove在公司

561
00:12:24,700 --> 00:12:25,933
賺翻的那一年

562
00:12:25,933 --> 00:12:27,166
寫下最難聽的

563
00:12:27,166 --> 00:12:28,233
自我批評

564
00:12:28,233 --> 00:12:29,966
不是因為他天生嚴厲

565
00:12:29,966 --> 00:12:30,933
而是他想清楚了

566
00:12:30,933 --> 00:12:31,766
一件事情

567
00:12:31,766 --> 00:12:32,566
會議室最危險的

568
00:12:36,166 --> 00:12:36,966
我不是要你把

569
00:12:36,966 --> 00:12:38,733
從小學的禮貌丟掉

570
00:12:38,733 --> 00:12:40,933
變成逢人就反駁的人

571
00:12:40,933 --> 00:12:42,633
你的教養沒有問題

572
00:12:42,633 --> 00:12:44,166
那個完全不需要換

573
00:12:44,166 --> 00:12:45,433
你只是需要多會

574
00:12:45,433 --> 00:12:46,166
一種工具

575
00:12:46,166 --> 00:12:47,333
用在對的房間裡面

576
00:12:47,333 --> 00:12:48,200
下一次

577
00:12:48,200 --> 00:12:49,233
當你要把自己的意見

578
00:12:49,233 --> 00:12:50,400
吞回去的時候

579
00:12:50,400 --> 00:12:51,833
先花3秒想一下

580
00:12:51,833 --> 00:12:53,300
你吞回去的到底是

581
00:12:53,300 --> 00:12:54,733
一場不必要的衝突

582
00:12:54,733 --> 00:12:55,966
還是一筆本來可以

583
00:12:55,966 --> 00:12:57,366
幫自己加分的記錄

584
00:12:57,366 --> 00:12:58,300
決定好之後

585
00:12:58,300 --> 00:12:59,466
用適當的態度

586
00:12:59,466 --> 00:13:00,866
來講出你的意見

587
00:13:00,866 --> 00:13:02,366
這纔是把一套工具

588
00:13:02,366 --> 00:13:04,066
用對位最好的地方

589
00:13:04,066 --> 00:13:04,466
好的

590
00:13:04,466 --> 00:13:05,833
歡迎大家分享一下

591
00:13:16,800 --> 00:13:18,066
我每週都會分享一份

592
00:13:18,066 --> 00:13:19,300
Jasmin觀察報

593
00:13:19,300 --> 00:13:20,333
來分享一下我在職場

594
00:13:20,333 --> 00:13:21,400
或是生活

595
00:13:21,400 --> 00:13:22,433
或是一些事件

596
00:13:22,433 --> 00:13:23,433
上面的觀點

597
00:13:23,433 --> 00:13:24,300
完全免費

598
00:13:24,300 --> 00:13:25,200
連結在下方

599
00:13:25,200 --> 00:13:27,266
我接下來會花一點時間

600
00:13:27,266 --> 00:13:28,600
把外商裡面時常用的

601
00:13:28,600 --> 00:13:29,666
幾個職能

602
00:13:29,666 --> 00:13:30,933
來用例子的方式

603
00:13:30,933 --> 00:13:31,933
來解讀清楚

604
00:13:31,933 --> 00:13:32,900
哪些地方可以用

605
00:13:32,900 --> 00:13:33,866
哪些地方不能用

606
00:13:33,866 --> 00:13:34,666
要怎麼用

607
00:13:34,700 --> 00:13:35,133
尺度

608
00:13:35,133 --> 00:13:35,533
分寸

609
00:13:35,533 --> 00:13:36,333
纔到位

610
00:13:36,333 --> 00:13:37,900
也歡迎大家留言給我

611
00:13:37,900 --> 00:13:39,666
是不是喜歡這樣的內容

612
00:13:39,666 --> 00:13:41,000
我們下次影片見嘍